The remit of the Human Resources department encompasses an entire organization and plays an increasingly important strategic role.

As well as that, it is also an invaluable resource for time-poor managers who can rely on HR professionals for a wide variety of tasks.

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We've previously talked about the role of the HR department in an organization, and it's clear, it's a department that's evolved in the last 10 years.

From a traditional role of ensuring employment law compliance and maintaining staffing levels, to becoming an influential partner in the strategic development of an organization, the HR department has come a long way.

This broader range of responsibilities, as well as a deeper understanding of an organization's most important asset – its people – means the HR department has emerged as true support for all managers. Here are four critical areas where HR management helps managers.


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Oversee staff recruitment

This is a key area where HR helps managers. The HR oversees the recruitment process, from the initial job posting, setting of salary and benefits package, and screening of applicants to scheduling and participating in interviews.

The HR team can take the burden off management in these early stages by filtering down the applicants to a select few through various methods, including interviews and assessments. HR staff have the necessary experience to identify qualified candidates who are best suited to the organization.

They will also be well-vetted in standard hiring processes and will have the knowledge to complete any necessary paperwork. At the latter stages, managers can become involved in the interviews, confident that they are speaking with the top candidates for the job.

This saves managers considerable time and effort and ensures that offers are being made to the most suitable candidate for the job.

Complete induction of new employees

The HR team also oversees the onboarding of new staff, ensuring they are brought up to speed on the organizational structure, specific corporate guidelines and ways of working.

They will typically conduct induction with new staff, helping them to become familiar with their role and the wider organization.

Again, this is a significant help for managers, not only do they save time in familiarizing new staff, they will also know that new employees who have completed HR onboarding will understand the way in which the company works, and what is expected of them.

This ensures new employees hit the ground running and managers can take over, guiding them on the specific aspects of their role.

Focus on employee satisfaction

We've established in previous blog posts just how important staff engagement is to an organization. The HR department plays an important role in this area: HR specialists work with managers to create training and development programs that are essential to fostering a good employer-employee relationship, they guide managers on nurturing staff morale and satisfaction levels, they act as the liaison between employees and an organization – organizing focus groups, conducting employee surveys, assessing employee feedback on their role, their manager, the organization.

In short, they work hard to promote employee engagement within the organization and ensure that any hints of dissatisfaction are identified early so that a resolution can be found.

Ensure fair employment practices

The HR team also works to reduce an organization's exposure to unfair employment practices. This is an invaluable role, and a specialist one. Managers may not be aware of the finer details of employment law, and not fully understanding the minutiae, they could fall foul of legislation.

The HR team will have a specialist who works to identify, investigate and resolve workplace issues that, if unnoticed, could see an organization running afoul of anti-discrimination or harassment laws.

What are the characteristics of human resources?

Organization

The role of the HR department is multi-faceted and constantly changing on a day-to-day basis. This means remaining organized at all times is essential. To do this, HR professionals must learn to become excellent multi-taskers who can seamlessly switch back and forth between various tasks.

This includes the ability to do everything from hiring employees to firing them in one day, without ever losing focus on the task at hand.

Ethics

One of the most important responsibilities of the HR department is to remain ethical and discrete at all times. HR professionals are trusted daily with confidential information that must remain private and in line with company policies. Any capable HR professional will understand the importance of carrying out their role with honesty and sensitivity.

Communication

Being able to communicate clearly and effectively with a range of different individuals is essential for HR professionals. The HR department is tasked with maintaining strong internal communications within the organization by facilitating communication between employers and employees.

Furthermore, the HR department must be strong communicators when it comes to negotiating and recruiting workers, listening to employee complaints, and firing staff members compassionately.

Problem-solving

It is inevitable that every business will face problems at one point or another. The HR department is important when it comes to solving these problems as it is their responsibility to manage conflict and ease tense or uncomfortable situations.

By using their problem-solving skills, HR professionals can ensure that those individuals with clashing opinions or viewpoints find a way to work together amicably.

Expertise

To be successful at making the right hiring decisions, members of the HR team must possess a strong grasp of their business’s industry, along with developments or trends taking place in the field. This expert knowledge is what will also aid the HR team when it comes to understanding important company guidelines and policies.

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Leadership

As mentioned earlier, HR is a multi-faceted role, and due to this members of the HR team must possess knowledge on numerous company matters. Employees will often look to the HR department to offer them guidance and leadership, and when this happens the department must have professionals in place with the ability to answer questions and provide information on a wide variety of topics.

This also includes offering assistance and support to employees in those times when they might need it.